O'Fallon Water, Sewer Billing Moves to City Hall

Residents will no longer be able to make water and sewer payments at the East Elm Street office, as of Friday, May 11.

O’Fallon’s water, sewer and trash billing will merge together starting next week. The O'Fallon Water and Sewer office on Elm Street will close at 5 p.m. on Friday and all billing operations will move to City Hall, 100 North Main St.

The city's online bill payment service will shut down temporarily from May 11-21, while the website is updated and no online payments can be made at that time.

 Residents have three options pay their bills:

• Mail payments in (the preferred method)
• Leave payments in the drop box outside the O'Fallon Police Department entrance. (The drop box outside the East Elm Street office will not be available.)
• Pay in person at the Cash Receipts office in City Hall during regular office hours, 8 a.m. – 5 p.m.

O’Fallon’s online bill payment system will be in use again on Tuesday, May 22.

According to a news release from the city, these changes are part of O’Fallon’s cost-saving initiative to consolidate billing operations and better serve patrons by providing one location for in-person payments. The process began last fall and will be complete with these final changes.

The changes will not impact water/sewer and trash/recycling collection.

Residents who have questions about their bill can contact billing at 636-379-5488. In case of an after-hours water/sewer emergency, customers can call 636-281-2858.

Information provided by the City of O'Fallon.